Frequently Asked Questions (FAQs)

RETURN POLICY

At Canvas to the People we are committed to your satisfaction. Every Canvas is made to order based on your requirements. If you are not completely satisfied with your purchase, you may return it within 15 business days from the date of delivery and receive a full refund of the product price. Unfortunately, orders beyond that time frame do not qualify for a refund.

We reserve the right to charge a restocking fee. Shipping charges are not eligible for refunds. We do not supply pre-paid shipping materials for returns, or cover the returned merchandise shipping fees. We will process your refund within 48 hours of receiving the returned merchandise.

To make a return, please email: info@canvastothepeople.com for the return address and include your Order Number and Full Name.

CHANGES TO MY ORDER

You may modify your order and address details within (24) hours of purchase.

Please contact info@canvastothepeople.com as soon as possible with your change requests, and label the subject line: ORDER MODIFICATION.

Please include your Full Name and Order Number. We will confirm your changes have been accepted.

SHIPPING

Our state of the art manufacturing facility is based in Lima, Peru. All of our shipping is DHL Express Worldwide.

Postage will be priced according to your delivery location. The majority of orders are generally delivered in 2-3 business days after your order is produced, but could take up to 7 business days in some cases.

Please note that during holidays, delivery may take slightly longer due to increased order volume.

TRACK MY ORDER

As soon as your canvas ships, we will send you a confirmation email that includes delivery expectations by our e-commerce platform, as well as a tracking link and number from DHL.

Please allow up to four (4) business days to receive your tracking link to check your order status.

DAMAGED ART

We take great care in ensuring your canvas art is packaged properly and safely to withstand its journey. If, for any reason, your product arrives damaged or defective in some way, we are more than happy to offer you a hassle-free replacement.

Here's how:

  • Take a clear photo of your damaged product and the shipping container it arrived in (only if the package is also damaged).
  • Attach your photos to an email and send them to info@canvastothepeople.com.
  • Please make sure to include your ORDER NUMBER, FULL NAME and a brief description of the damage on the canvas.

You will receive an email from us confirming we have accepted your claim. We will then proceed to generate a new canvas for you. You do not need to ship your damaged canvas back to us.

PROMOTIONS

If you have received a DISCOUNT CODE, you may redeem it at the time of Checkout in your shopping cart “Discount Code” section. Limited Edition pieces are NOT eligible for discount codes.

METHOD OF PAYMENT

We use PayPal for our online payments. We do not provide invoices through our e-commerce platform, but will gladly generate one for you at your request. Just email us at info@canvastothepeople.com with your NAME AND ORDER # IN THE SUBJECT LINE and include your company´s name, address, telephone number and Tax ID number within the notes section of your order.

HELP & CONTACT US

For all marketing, press, advertising and partnership inquiries, please email us at info@canvastothepeople.com. You may also write us regarding any questions that you feel are not answered within this section. We are happy to hear from you!